May22 , 2022

Ola Electric using troll accounts to go after customers complaining of poor quality: Report

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Countering social media complaints with trolls is one of the popular ways to downplay criticism. Social media is one of the major parts of the business, influential people and even common man around the world. With the power of social media, businesses want to keep their image clean. One of the infamous ways to do that is to use trolls. Ola Electric is allegedly using troll accounts to go after its own customers.

So many of you have already read this by now. But for those who haven’t, here it is. I’ve documented over a 100 accounts with dubious tweeting patterns:
In defence of Ola Electric, a network of dubious social media accounts#OlaElectric @liveminthttps://t.co/SuU93l2azy pic.twitter.com/BcdUEW3ejX

— Alisha Sachdev (@Alisha2494) May 4, 2022

Livemint says that a network of coordinated Twitter handles is allegedly working to help Ola Electric by criticising the complaints posted by the customers. The handles are trying to keep the image of Ola Electric clean on social media including Twitter. The report says that these troll accounts are likely created by digital media agencies or freelance networks that work for multiple agencies.

Mint documented more than 50 such accounts. Most of these trolling accounts were found replying to Balwant Singh, who is a government employee in Guwhati. We got you the story of Balwant Singh a few days ago. His son was involved in a high-speed accident on the Ola Electric S1 Pro. Balwant alleged that the accident was caused due to faulty regenerative braking system.

However, Ola Electric released the data after a few weeks and denied the charges. The Ola Electric data shows that the scooter was doing high-speed runs when the accident happen. Balwant Singh then filed a petition against Ola Electric for releasing sensitive data publicly.

Bhavish Agarwal compared himself to PM Modi

This tweet’s replies also will just prove my point! https://t.co/48uIjB8jkL

— Bhavish Aggarwal (@bhash) May 4, 2022

Yesterday, Ola CEO Bhavish Aggarwal refuted the reports that the claim of a coordinated network of Twitter accounts exists only to praise fo his company. He insisted that the Ola and Bhavish himself are subject to “one of the biggest troll attacks in corporate India.” Bhavish added that his tweets get more replies than the prime minister Narender Modi.

Notice sent to Ola Electric

Ola Electric using troll accounts to go after customers complaining of poor quality: Media report

Irked by the fact that Ola Electric published the telemetry data without his consent, Balwant Singh put up a tweet, in which he stated that he sent a notice to Ola Electric to quickly take down the telemetry data as it violated the privacy laws. In his tweet, he added that he could not trust the telemetry data released by Ola Electric as its authenticity has not been verified by any law agencies or himself. He concluded his tweet by saying that if Ola Electric fails to take down the tweet, he will take legal action against Bhavish Aggarwal, the head of Ola Electric.

Ola Electric is yet to release an official statement following this allegation by the scooter owner. That being said, it seems that the tough times for Ola Electric are not going to end anytime soon.





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